Shipping & Returns: PLEASE READ BEFORE ORDERING!

Each crystal is sage cleansed and activated under a beautiful full moon in The Crystal Van's sacred space. We use purifying ceremonial white sage and and the healing vibrations of our crystal singing bowls to cleanse and charge your crystals for their new home.

You will receive your crystals beautifully packaged in our eco-friendly packaging (even our sticky tape is biodegradable!) Sometimes we may re-use plastic bubble and paper boxes. We never import our own plastic packaging.

LOCAL ORDERS (HONG KONG)

Starts from HK$30 using SF Express Tracked Delivery. 

FREE SHIPPING on orders over 300hkd

    • Processing time: up to 2 business days (Mon-Fri)* 
    • Shipping time: 1-2 business days (Mon-Fri)*

    If you need to change the shipping address or redirect a parcel to a new address AFTER your parcel has been dispatched, an additional fee will be charged by SF Express on delivery (out of our control) so please make sure you enter your shipping details and contact correctly.

    *Not including public holidays.

      INTERNATIONAL ORDERS:

      We work with trusted shipping suppliers such as SF Express or DHL and will find the best shipping rate for you at the time. Please be mindful that due to changing restrictions shipping rates and times may be affected.

      • Starting from $22 USD (exact amount based on final weight of your order)
      • Free shipping on orders over 300 USD
      • Estimated processing time: up to 2 business days
      • Estimated shipping time: 8 -15 business days (varies by country)
      USA & CANADA RATES:
      USA STARTS FROM 22USD
      CAD STARTS FROM 30 CAD

       

      PROCESSING TIMES & DISPATCH INFORMATION

      Once your package is dispatched you will receive a notification with your tracking number. Our shipping provider may call you on the telephone number provided to confirm a delivery time and make sure there is someone to receive your parcel.

      • Orders placed on Fridays will be dispatched after the weekend
      • No shipments on weekends. We, like everyone else also need rest days! 

      .

        TRUST IN THE DIVINE TIMING

        Although we do our best to ship your orders as soon as possible we believe your crystals will find their way to you when the time is right. 

        Trust in the divine timing in which you will receive them.

        NEED AN URGENT DELIVERY? If you need your parcel by a certain date please drop us a message. 

        Once parcels are dispatched we are no longer responsible for any transit issues that may arise, but we will do our best to help.

         

        REFUNDS POLICY:

        All sales are final and we do not accept refunds or returns so please check all the images and videos carefully before purchasing. We do our best to show all angles of the crystals.

        Please be mindful that Crystals are fragile minerals and during the process of cutting, polishing and finishing (mostly by hand) dents, chips, nicks and scratches may occur.  

        Any such chips, dents, scratches on a crystal DOES NOT affect their healing properties or potency. We hope you will accept these crystals exactly as they are with all their (im)perfections. 

        In the unlikely event that damage occurs during shipping please contact us at info@thecrystalvan.com