Shipping Policy: Please read before ordering!!

Each crystal or gemstone is sage cleansed and activated under a beautiful full moon in The Crystal Van's sacred space. Our purifying ceremonial white sage or palo santo is used to cleanse our crystals as well as the healing vibrations of our crystal singing bowls.

You will receive your crystals beautifully packaged in our biodegradable packaging.

Please allow for slight variations in size, shape and natural colouring as each stone is unique.

LOCAL ORDERS (HONG KONG)

Free shipping on local orders over 300 HKD. Shipping via SF Express Tracked Parcels. 

Our estimated processing + shipping time for local parcels takes approximately 4 business days. Orders will be processed and dispatched within 2 business days (Monday - Friday) We usually ship out orders a lot faster. 

  • Processing time: up to 2 business days
  • Shipping time: 2 business days depending on your location

INTERNATIONAL ORDERS

We offer free tracked shipping for orders over 300 USD. For orders below 300 USD a shipping fee of around 25-28 usd will be calculated and added to your basket at checkout based on the final weight of your order.

We work with trusted shipping suppliers such as SF Express or DHL and will help find the best shipping rate for you at the time. Please be mindful that due to Covid-19 shipping rates and times may be affected.

  • Estimated processing time: up to 2 business days
  • Estimated shipping time: 8 -15 business days (varies by country)

 

USA & CANADA RATES:

Free shipping on overs of 300 USD

Free shipping on orders over 350 CAD

 

REMINDERS:

Once your package is dispatched you will receive a notification with your tracking number. Our shipping provider may call you on the telephone number you provided to confirm a delivery time and make sure there is someone to receive your parcel.

PLEASE NOTE ORDERS RECEIVED ON FRIDAYS WILL BE DISPATCHED THEAFTER THE WEEKEND ON A BUSINESS DAY (MON-FRI).

No shipments on weekends. We, like everyone else also need rest days.  

Although we do our best to ensure you receive your orders as soon as possible we believe your crystals will find their way to you when the time is right. 

Thank you for your patience and we kindly ask you to trust in the divine timing in which you will receive your parcel.

Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact SF Express or the relevant courier handler directly.